At Soothe Ocular Spa, we are committed to the highest privacy standards. If you choose to interact with us we will only collect data necessary to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
Collection of your Personal Information
In addition to your basic contact information (name, date of birth, telephone numbers and postal and email addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other healthcare professionals as part of your ongoing care.
How we use this information
The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may also contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products. We may also use your data to contact you for market research purposes.
We will not share your personal information with or sell it to any other third party unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed in accordance with the Data Protection Act 2018.
Our policy on storage, processing and retention of your information
To provision and manage our services, your data is stored and processed by Ovatu with systems that are fully compliant with GDPR regulations. Their Privacy Policy can be found here
Any payment transactions are encrypted and stored by Square, Stripe or Klarna (who are all PCI compliant). Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
If we collect payments from you these payments will be processed by Square, Stripe or Klarna. Their privacy policies can be found here, here and here.
Marketing
We would like to send you information about products and services, which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.
Where your information is kept
Your personal information data is encrypted, stored, and backed up securely by Ovatu on servers in the United States, which complies with GDPR via the EU-US Data Privacy Framework.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Fay Leech, the Data Protection Officer, by emailing fay@sootheocularspa.co.uk
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Special categories of personal data collected
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Soothe Ocular Spa asks for consent to gather and process this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions. Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
Other Websites
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Changes to our privacy notice
We keep our privacy notice under regular review and we will place any updates on this webpage or on the printed copy. We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. This privacy notice was last updated on 31st March 2025.
Updating your communication preferences
You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed by using our contact details below.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you by emailing info@sootheocularspa.co.uk.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:
www.ico.org.uk/concerns/handling
